Contact us

Last updated: October 9, 2026

Customer Service
Our customer service team handles inquiries regarding orders, products, deliveries, returns, and refunds.

Contact Details
Cachatelier
20 Rue Contrescarpe
44000 Nantes, France

Phone: +33 2 53 59 10 00
Email: info@cachatelier.com
Hours: Monday to Friday, 9:00 AM to 6:00 PM (Central European Time)

Response Time
We respond to inquiries within 1 to 2 business days. Messages received outside of business hours are processed starting the next business day.

Contact Form
A contact form is available at the bottom of this page. You can use it to send us your inquiry directly from the site. We will reply to the email address provided in the form.